High-Impact Use Cases

GenAI Assure™ supports organizations across diverse AI deployment scenarios—from productivity tools to custom agents—with security-led guardrails, operational visibility, and audit-ready evidence.

1. Microsoft 365 Copilot / Google Workspace AI

Value:

Accelerate safe productivity gains (Docs/Sheets/Email/Teams/Chat) without data leaks.

How GenAI Assure™ helps:

Enforce SSO/MFA and token hygiene (GA-TP), redact PII in prompts/outputs (DLP), log AI usage to SIEM with the event schema (GA-DM), publish transparency labels, and package DPIA/RoPA/transfer registers into an Evidence Pack (GA-DC). Shadow-AI discovery ensures unsanctioned add-ins are found and triaged (playbook SLAs).

2. Service Desk & ITSM copilots (ServiceNow, Jira, Freshservice)

Value:

Faster ticket resolution with auditable AI suggestions and safe actioning.

How GenAI Assure™ helps:

Action allow-lists + human-in-the-loop gates (GA-TP), detections for risky webhook changes and bulk data pulls (GA-DM), runbooks for rollback/redress (GA-RR), and dashboards showing policy-violation trends and HIL outcomes.

3. CRM & Sales/Success AI (Salesforce Einstein, Dynamics)

Value:

Better pipeline hygiene and outreach while protecting customer data.

How GenAI Assure™ helps:

Egress allow-lists and DLP on prompt/output (GA-TP), usage logging with use_case_id and decision fields for oversight (GA-DM), transparency in customer-facing content (GA-DC), incident playbooks for data exposure (GA-RR).

4. HR & People Ops assistants (recruiting, onboarding, policy Q&A)

Value:

Faster responses and documentation, with fairness and privacy controls.

How GenAI Assure™ helps:

Role-based access + least-privilege (GA-TP), DPIA triggers for high-risk processing (GA-DC), explainability profiles and oversight procedures (GA-PG/DC), and redress paths for employees (GA-RR).

6. Finance & Reporting copilots (close, reconciliations, narrative)

Value:

Shorter cycles with traceable AI assistance and strict data boundaries.

How GenAI Assure™ helps:

Egress control + webhook pinning (GA-TP), detections for bulk exports/anomalies (GA-DM), runbooks for misstatement risk (GA-RR), and audit evidence (exports + WORM proof) ready for internal/external audit (GA-DC).

7. Knowledge assistants & enterprise search (RAG)

Value:

Trusted answers from approved sources—tracked, labeled, and reviewable.

How GenAI Assure™ helps:

Groundedness policy + transparency labels (GA-PG/DC), retrieval constraints and safe modes (GA-RB), SIEM traces of prompts/sources/decisions (GA-DM), and DPIA where datasets are sensitive (GA-DC).

8. Content supply chain (marketing, product, web)

Value:

Faster content with brand-safe outputs and clear disclosure.

How GenAI Assure™ helps:

Labeling requirements for AI-generated content (GA-DC), DLP for uploads/outputs (GA-TP), policy gates + exceptions (GA-PG), and dashboards to monitor off-brand/flagged outputs (GA-DM).

9. Data pipelines & LLM gateways (API hubs, model routing)

Value:

Centralized control of model access, cost, and data paths.

How GenAI Assure™ helps:

Egress allow-lists, token rotation ≤90 days, connector controls (GA-TP); event schema logging with model/tool IDs (GA-DM); vendor and transfer registers for each model endpoint (GA-DC).

10. Contact center augmentation (assist, summaries, QA)

Value:

Higher agent productivity and consistent compliance language.

How GenAI Assure™ helps:

Prompt/output redaction, HIL for consequential actions (GA-TP), evaluation/QA evidence (GA-DC), and incident runbooks for misinformation or sensitive data exposure (GA-RR).

11. Procurement & vendor onboarding with AI

Value:

Speed up due diligence with traceable assessments.

How GenAI Assure™ helps:

Approved questionnaires, RoPA entries, transfer controls (GA-DC), and logs/dashboards to show throughput and exceptions (GA-DM/PG).

12. Governance for low-code AI app builders (Power Platform, AppSheet)

Value:

Empower the business safely—without sprawl.

How GenAI Assure™ helps:

Sanctioned-tool catalog, Shadow-AI discovery/triage SLAs, environment separation, connector allow-lists, and Evidence Packs per app/use case.

13. Workflow Automation (Make.com, n8n, Zapier)

Value:

Scale reliable automations across teams while protecting tokens, webhooks, and data flows.

How GenAI Assure™ helps:

Treat each flow as a governed use case with a unique use_case_id and lifecycle gates (GA-PG). Enforce SSO/MFA, vaulted secrets with ≤90-day rotation, connector/domain allow-lists, and block unknown webhooks (GA-TP). Log every run to SIEM with the AI/automation event schema (user/role, platform, flow_id/run_id, action, data-classification, decision, token/connector IDs) plus detections for PII/secrets, bulk transfers, and webhook changes (GA-DM). Package approvals, labels (screenshots), RoPA/DPIA/FRIA, transfer register, SIEM/DLP exports, and WORM proof into the Evidence Pack (GA-DC). Use AI-specific runbooks (exfiltration, token compromise) and redress paths (GA-RR), with fallback modes for critical processes (GA-RB).

14. Custom Agents (Decision-and-Action Workflows)

Value:

Safely let agents plan, call tools/APIs, and complete tasks—under tight oversight.

How GenAI Assure™ helps:

Register each agent with a use_case_id and a capability manifest (allowed tools/APIs, data domains, human-in-the-loop thresholds) and move it through dev→test→prod gates (GA-PG). Lock down access with SSO/MFA, least-privilege roles, action allow-lists, egress allow-lists, webhook pinning, and vaulted tokens (≤90-day rotation) (GA-TP). Log an agent event schema to SIEM for every plan/tool_call/webhook/write including agent_id, model, session_id/run_id, tool_name, tool_args_hash, data-classification, decision and HIL outcome—then alert on dangerous actions, unsanctioned tools, PII/secrets, anomalies (GA-DM). Build the Evidence Pack (approvals, capability manifest, labels/screenshots, RoPA/DPIA/FRIA, transfers, SIEM/DLP exports, WORM proof, vendor files, explainability profile) (GA-DC). Operate with runbooks (kill-switch, token compromise, misleading/deepfake outputs; user redress) (GA-RR) and safe-mode/fallback patterns for resilience (GA-RB).

Why Businesses Adopt GenAI Assure™ for These Areas

Risk reduced, adoption unlocked

Security-led guardrails (identity, secrets, DLP, egress) let teams ship AI use cases confidently.

Operational visibility

The AI event schema gives uniform logs across tools (prompts, outputs, uploads, webhooks, decisions, tokens).

Regulatory alignment

Deployer duties (EU AI Act), GDPR/UK GDPR artefacts (DPIA/RoPA/transfers), ISO/IEC 42001 AIMS cycle—all baked into the Evidence Pack.

Audit-ready by design

WORM/object storage, SHA-256 hashes, correlation keys (use_case_id, control_id, vendor_id, etc.) make proof easy.

Time-boxed execution

A practical 30-60-90 plan with clear milestones (policy, SSO/DLP/SIEM, triage playbook, dashboards, evidence).

Ready to Get Started?

Whether you're deploying Microsoft Copilot, custom agents, or workflow automations, GenAI Assure™ provides the governance framework to move fast while staying compliant.